FAQ

Q: How long does it take to ship my order?

A: Orders usually ship within 1-2 business days of placing the order.

Q: When will my order arrive?

A: The delivery time is defined by our delivery partners, according to the delivery method chosen by you.

Q: What is your return policy?

A: We allow the return of all items within 30 days from the date of your original order. If you are interested in returning your items, please email us with your order number and we will send you a return label.

Q: How do I make changes to an existing order?

A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team by email and we will make the necessary changes. If your order has already been shipped, we cannot apply any changes to it. If you are not satisfied with your order when it arrives, please contact us for any changes you may need.

Q: What shipping options do you have?

A: CTT

Q: Do you ship internationally?

A: Yes, across Europe.

Q: Can I get a refund?

A: If you are not satisfied with the product you received, you can get a refund.

Q: What payment methods do you accept?

A: Bank Transfer and MBWay

Q: How can I get a coupon?

A: At the moment, we don’t have coupons, but we are working on it.